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TERMS AND CONDITIONS


Last updated: 3/6/2025


Welcome to Latinrootshouse. These terms and conditions govern the use of our platform for booking spaces for private events and registering for cultural group activities through our website. By accessing and using our services, you agree to comply with these terms.


1. Definitions


  • "Latinrootshouse": Refers to our platform and website operator.
  • "User": Any person who uses our platform to book spaces or activities.
  • "Services": Includes booking private spaces and registering for cultural group activities.
  • "Platform": Refers to our website where bookings and payments are made.
  • "Online Payment": Payment made through PayPal, either via a payment link or Merchant Services.


2. Services Offered


Latinrootshouse provides:

  • Reserving spaces for private events.
  • Registering for cultural group activities scheduled on our calendar.
  • Payment processing through PayPal.


3. Reservation Process


  • Reservations for private spaces and group activities are made exclusively through our website.
  • Reservation confirmation will be sent by email once payment has been processed.
  • Space and activity availability is subject to limited seating and specific times.


4. Payment Methods


  • All transactions are processed through PayPal.
  • Users can pay with credit or debit cards, or PayPal balances.
  • Latinrootshouse does not store user financial information.


5. Cancellation and Refund Policy


Private Space Reservations:

  • Cancellations made more than 7 days in advance: 90% refund of the amount paid.
  • Cancellations made between 7 and 3 days before the event: 50% refund.
  • Cancellations made less than 72 hours in advance: No refund.


Group Activity Reservations:

  • Cancellations with more than 48 hours' notice: A credit will be offered for future activities.
  • Cancellations with less than 48 hours' notice: No refunds or credits will be issued.
  • Latinrootshouse reserves the right to cancel or reschedule activities with prior notice and offer refunds or credits to participants.


6. User Responsibility


  • It is the user's responsibility to provide accurate information when making a reservation.
  • Latinrootshouse is not responsible for losses resulting from reservation errors caused by the user.
  • Users are expected to respect the rules of coexistence and conduct in the reserved spaces.


7. Limitation of Liability


  • Latinrootshouse will not be liable for direct, indirect, or incidental damages arising from the use of the service.
  • In the event of cancellation of an event by Latinrootshouse, our liability is limited to the refund of the amount paid.


8. Data Protection and Privacy


  • Latinrootshouse respects the privacy of its users and complies with applicable data protection laws in Canada.
  • The personal data collected is only used for reservation management and is not shared with third parties without consent.
  • Financial information is processed exclusively by PayPal, and Latinrootshouse does not store bank or credit card details.


9. Changes to the Terms and Conditions


  • We reserve the right to change these terms at any time.
  • Any changes will be posted on the website and will be effective upon posting.


10. Applicable Law and Jurisdiction


  • These terms are governed by the laws of the Province of Ontario, Canada.
  • Any disputes will be resolved in the courts of Toronto, Ontario.


11. Contact


If you have any questions about these terms, you can contact us at: